The system will only analyze the emotions on the faces of the users, but will not store photos.
Artificial intelligence technology sometimes find unexpected applications. For example, in Dubai presented the “smart” cameras that will measure the level of happiness of the visitors to the customer service centres of the office for roads and transport of Dubai (RTA). These centers give the right to management of vehicles is registering a car, and provide other similar services to the population.
The office, introducing Monday a new system, noted that it will rely on high-precision camera with artificial intelligence technology. Devices are connected via Wi-Fi or Bluetooth and can shoot at 30 frames per second from a distance of 7 metres.
It is noted that the technology will analyze the expression of clients before and after services center. As a result, the system in real time to assess the level of customer satisfaction and instantly alert officers if the “happiness index” falls below a certain level. In this case we can take the necessary action to restore customer satisfaction.
It is also noted that the system will only analyze the emotions on the faces of the users, but will not store photos. Due to this is not compromised the privacy of customers of RTA, because the system will work without their knowledge, to avoid distortion of the received data about emotions.
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