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Web down: Thousands of sites worldwide go dark after cloud services provider Akamai reports DNS ‘issue’

Google, AT&T, Amazon Web Services, Oracle Cloud Infrastructure and GoDaddy domain services were among the companies that started reporting outages on Thursday morning.

Gaming platforms Steam and PlayStation Network, travel services Expedia and Airbnb, shipping giants UPS and FedEx, and banking and financial institutions such as Chase, Discover, Capital One, Fidelity, and American Express were among others to report disruptions to their web services.

The problem appears to be due to an “emergency issue” with the Edge DNS service at the provider Akamai, which said it was “aware” of the problem and “actively investigating” it. The Domain Name System (DNS) acts as the internet directory, translating website names (URL) into IP addresses.

Shortly before 1pm Eastern Time, Akamai issued an update saying it had “implemented a fix” that had resulted in the service ”resuming normal operations.”  There was no explanation of the nature of the problem, but the company said it was “not a result of a cyberattack.”

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