Ukrainians told me how to fight for ourselves in the supermarket

Today – Day of protection of consumer rights.

What if the price tag in the supermarket the price of your favorite chocolate 35 hryvnia, and the cashier smiles apologetically and requires all 50 supposedly “forgot to change the sticker”? Do I have to pay for accidentally broken a bottle of expensive wine and how to be, if a guard suspects you of stealing and demands to turn out the bag? Journalists have carefully studied the laws and learned how to act in controversial situations.

What if the product was more expensive than stated on the price tag?

You took in the store a chocolate bar, and, looking at the check, saw that it cost much more than you expected. The cashier apologizes and says that nothing will be able to help: yesterday, the price has risen, but the price tag did not time to change.

Regardless of the reason for the confusion is a trick store or carelessness of employees, you can and should demand to sell the chocolate at the price specified on the price list.

Unable to rely on the sixth point “Instructions on the procedure for the designation of retail prices for consumer goods at the enterprises of retail trade and in establishments of restaurant economy”.

While nothing we called about the price tag of a simple confusion. It’s an administrative offense, for which the shop shines a fine of from one to fifty non-taxable minimum (Article 156.1 of the code of administrative offences).

If you find a difference in price, do not rush immediately to go to the administrator, return to the shelf with chocolates and take away deceptive a price tag below, while you are trying to prove their case, the staff did not made a new sticker.

What to do if you accidentally broke the item?

You are missed in the passage with a two-meter athlete or passing someone naughty child, you touch the shelf with the wine and, according to Murphy’s law, it is an expensive bottle of French into a pile of glass on the Burgundy puddle.

As if in slow motion, you fly up to the sellers and the guards scolded like a child who broke mom’s favorite vase and need to pay damages. Of course, it turns out that the wine is like a jet engine.

But it is necessary to arm the 17th article of the Law of Ukraine “On consumer protection”, which prohibits compelled to buy goods of poor quality or unnecessary products. Simply put, you don’t have to pay for a broken bottle.

If that doesn’t work, remind employees of the supermarket that even the most awkward of customers, protects the article 323 of the Civil code of Ukraine, which says that in case of accidental destruction of or damage to the property, all costs lie on its owner (unless the contrary is established by a separate agreement).

What to do if you’re accused of stealing?

You paid for all purchases and peacefully heading for the exit and suddenly in front of you the stone face of the guard: “Show me the bag!”. At this moment it is important not to get lost, anywhere with a security guard not to walk and nothing to show.

First, ask the guard the documents, and not an employee of the store (it must be a photo ID, signature of the head of the security company and personal data), ask to explain the reason for the detention.

Secondly, even the security guard license has no right to touch you or your things without voluntary consent.

If a guard accuses you of stealing, demands to see things and trying to get you in the back, call the police. Remember, the search is authorized to conduct only the police and only in the presence of witnesses, to have in your bag suddenly was not any expensive object you first see it.

Requirements of security guards to pay the fine is also illegal. They are not authorized to impose or levy fines. They don’t even have the right to check your documents.

Can I film or take pictures in the supermarket?

On the one hand, the Constitution of Ukraine States that every citizen has the right to freely store, use and disseminate information. You can take pictures almost everywhere, the exceptions are very few and it is mainly sensitive facilities: nuclear power plants, for example, or a military unit.

If in the supermarket video surveillance, any ban on it violates the Constitution of Ukraine, according to which all human beings are equal in dignity and rights.

But store employees without their consent can not be removed. Even if it is at this moment perekleivat stickers with an expiration date or scrapes the mold off of sausage.

So you can feel free to photograph in supermarketah any violations, if the image no. of employees: stale bread, insects in fresh meat, the wrong price tags. Better yet, if you like pictures send us.

Is it necessary to take a bag in the Luggage?

No. In paragraph 21 “the exercise of trading activities and trading service rules on consumer goods,” says the buyer needs to provide access to commercial properties without putting things in storage.

Important point: your stuff should not duplicate the product in the supermarket. That is, if the shop sells water “Tears Icelandic butterflies”, then your identical will have to leave in storage.

Remember, the law is on your side!

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