Leader in quality of service has become Infiniti.
The American Agency J. D. Power has published an annual ranking of customer satisfaction with dealer service. The survey involved more than 74 thousand car owners aged one to three years.
To assess the satisfaction of the official service, respondents were asked to answer a number of questions regarding the speed of service, convenience of location of service stations, repair quality and other important parameters. Evaluation of automotive brands was carried out on a 1 000-point scale.
According to experts, the average level of satisfaction with the service increased by 12 points relative to the previous year. The leader of the rating in United States in the premium segment was the Japanese Infiniti brand with the figure of 876 points. Is 48 points higher than the average across all makes and 14 — among the premium brands. In second position was occupied by German Porsche (874 points) and in third place is Audi, Cadillac and Lexus (for item 871). In the mass segment leader was the Buick brand with record 850 points. Second place was shared between Chevrolet and MINI (849 points) and in third position was the GMC with an index score of 843.
Also the Agency has found that records of maintenance motorists are more willing to use the Internet. Especially the part in this way by young people of “Generation Y” (born after 1981). The same audience successfully attract all sorts of dealer stock. The most important for car owners the selection criterion of the service remain the recommendations and comments of friends.
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