Line plan before the end of this year.
In the capital will create a contact center to support a single electronic ticket..
“A centralized, unified contact center” will provide telephone advice to users of electronic tickets in public transport of Kyiv.
In the contact center will operate simultaneously 45 operators. They must answer 80% of calls in 20 seconds wait time and 20% calls for 1.5 minutes.
The creation of the contact centre will cost more than 2 million UAH. He will appear before the end of 2018.
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